Privacy Policy for Pawclan
Effective Date: 5th March, 2025
Last Updated: 5th March, 2025
MOVE 11 Innovations Private Limited (“Company,” “we,” “our,” or “us”) operates Pawclan (the
“App”), a platform providing pet services and products. This Privacy Policy explains how we
collect, use, share, and protect your information when you use our App. By using Pawclan, you
agree to this policy.
1. Information We Collect
We collect different types of information based on how you interact with our App.
1.1 Information You Provide
• Personal Information: Name, phone number, email address, home address, pet details,
and payment information when booking services or purchasing products.
• Account Information: Username, password, and profile details when you create an
account.
• Communications: Any messages, emails, reviews, or inquiries you send us.
1.2 Information We Automatically Collect
• Device Information: IP address, device type, operating system, browser type, and app
usage data.
• Location Data: Approximate or precise location (with your consent) for service bookings.
• Cookies & Tracking: We use cookies and similar technologies to improve user
experience and track activity.
1.3 Information from Third Parties
• Payment gateways and financial institutions may share transaction-related data with us.
• Social media platforms may provide us with information if you link accounts.
2. How We Use Your Information
We use your information to:
• Provide, personalize, and improve Pawclan services.
• Process payments and bookings for grooming, training, and pet products.
• Communicate with you about updates, promotions, and customer support.
• Ensure security, prevent fraud, and comply with legal requirements.
• Conduct analytics to enhance the App’s performance and user experience.
3. How We Share Your Information
We do not sell your data. However, we may share your information with:
• Service Providers: Groomers, trainers, and delivery partners to fulfill services.
• Payment Processors: Third-party payment gateways for secure transactions.
• Legal Authorities: When required by law or to protect against fraud.
• Business Transfers: If Pawclan is sold or merged, your data may be transferred.
4. Data Security & Retention
We implement strong security measures to protect your data. However, no system is 100%
secure.
• Data Encryption: Sensitive data is encrypted during transmission.
• Access Controls: Only authorized personnel can access user data.
• Data Retention: We retain your data as long as necessary for our services, legal, and
business needs.
5. Your Rights & Choices
You have control over your data:
• Access & Update: You can view or update your personal information in the app.
• Delete Account: Request account deletion by contacting us.
• Opt-Out: Manage cookie settings and unsubscribe from marketing emails.
6. Third-Party Links & Services
Our App may contain links to third-party websites or services. We are not responsible for their
privacy policies.
7. Children’s Privacy
Pawclan is not intended for children under 13. We do not knowingly collect data from minors.
8. Updates to This Policy
We may update this policy occasionally. We will notify you of significant changes.
9. Contact Us
For any privacy concerns, contact:
MOVE 11 Innovations Private Limited
Email: info@pawclan.in
By using Pawclan, you acknowledge that you have read and agree to this Privacy Policy.
